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Benchmark IT Solutions
Case studies

Outcomes we can measure.

A calibrated look at how our engineering, QA and AI teams
turned client challenges into shipped, scaled and stable
software - across insurance, banking, martech and manufacturing.

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Projects deliveredsince 2005

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Case studiespublished

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Industriesserved

All case studies (44)

Environmental Kitchen Solutions Manufacturing & Retail

Environmental Kitchen Solutions

The franchisee onboarding process was disjointed and spread across multiple systems, resulting in inefficiencies, inconsistencies in data entry, and limited ability to track potential franchisees in real-time across their lifecycle.

Services
Software Architectural AssessmentSoftware Product EngineeringTest AutomationPerformance Engineering
Impact
40% faster franchisee onboarding 50% fewer duplicate customer calls 20% higher management efficiency
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Estate and Trust Automation System Banking and Finance

Estate and Trust Automation System

The system relied on manual processes to extract information from diverse sources, including handwritten forms, scanned PDFs, and government records. This lack of automation resulted in inefficiencies, delays, and frequent errors.

Services
Software Architectural AssessmentSoftware Product EngineeringGenerative AI
Impact
50% faster document processing 40% improved data accuracy 35+ increase in scalability
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Advanced Marketing Platform - AMP Martech

Advanced Marketing Platform - AMP

AMP was built on CodeIgniter, an outdated framework with limited security support, posing significant risks in handling sensitive campaign tracking data. The lack of support also limited the ability to scale or introduce new features easily.

Services
Software Architectural Assessment
Impact
40% faster processing speed 30% lower maintenance overhead
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GeoAnalytics Insurance

GeoAnalytics

The current architecture supported up to 200,000 data points but needed to scale to handle 2.5 million data points with low latency. High processing times and data import delays also limited user interactions and timely data availability.

Services
Software Product EngineeringTest AutomationPerformance Engineering
Impact
12.5x data capacity 75% faster imports 30% lower latency
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Mortgage Loan Processing System Banking and Finance

Mortgage Loan Processing System

The bank’s team manually extracted borrower information, such as income and tax details, from submitted documents. This manual approach led to delays, frequent errors and inefficiencies.

Services
Software Product EngineeringGenerative AI
Impact
50% faster loan processing 40% reduction in data errors 30% improved workflow efficiency 25% decrease in compliance risks
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Policy Management Solution Insurance

Policy Management Solution

Extracting key details from lengthy and intricate policy documents was a manual and time-consuming process, leading to operational delays and inefficiencies.

Services
Software Product EngineeringGenerative AI
Impact
40% faster document handling 60% improved transparency 50% faster decisions
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Secure Health Solutions Insurance

Secure Health Solutions

Deviations from standard contract templates during negotiations were difficult to detect, leading to untracked and unauthorized changes, which posed compliance risks.

Services
Test AutomationPerformance EngineeringGenerative AI
Impact
50% faster contract review 30% compliance increase 20% revenue growth
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Multi-Channel Marketing Solution Martech

Multi-Channel Marketing Solution

Documentation across platforms, including the Counts System, Data Monster, Order Management System (OMS), Email Campaign Stats (ECS) and Email Management Platform (EMP), was incomplete and inconsistent. This led to inefficiencies in onboarding, maintenance, and inter-team communication.

Services
Software Architectural AssessmentSoftware Product EngineeringTest AutomationPerformance Engineering
Impact
30% faster onboarding 35% higher scalability 40% faster deployments
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Arine Inc. Healthcare

Arine Inc.

Patient medical history and treatment details were scattered across systems, making it difficult for care teams to access comprehensive information.

Services
Software Product Engineering
Impact
40% faster data retrieval 30% task completion improvement 50% fewer coordination delays
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UK Tenant Data Profiling PropTech

UK Tenant Data Profiling

Managing background checks for a large tenant base created inefficiencies and delayed decision-making.

Services
Software Product Engineering
Impact
60% faster manual processing 40% faster tenancy onboarding 30% improved utilities transfer completion 98% platform uptime 50000+ users supported
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Resort Cleaning Hospitality Tech

Resort Cleaning

Managing cleaning assignments across multiple properties led to overlaps, missed appointments, and inefficiencies.

Services
Software Product Engineering
Impact
12000+ daily appointments processed 3100+ active cleaners coordinated 42000+ properties managed 30000+ managers supported 35% fewer billing errors 50% improved inventory restocking efficiency
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Bounty Martech

Bounty

Delivering personalized offers and tracking engagement metrics became difficult with an expanding audience.

Services
Software Product Engineering
Impact
30% user engagement increase 40% fewer prize distribution errors 50% admin productivity improvement 99.9% platform uptime
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Wellness Appointment Booking Platform Healthcare

Wellness Appointment Booking Platform

Managing yoga, massage, and fitness services across multiple organizations and employee groups required a dynamic scheduling system.

Services
Software Product Engineering
Impact
1400+ daily appointments handled 2300+ therapists onboarded 36000+ users on the platform 438 corporate clients served 50% less manual invoicing & payroll work 30% higher wellness participation
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Customer & Agency Portal Insurance

Customer & Agency Portal

Supporting different clients required the deployment of multiple separate portals, increasing complexity and operational overhead.

Services
Software Product Engineering
Impact
70% faster portal deployment 30% improved task completion 60% faster claims & policy turnaround 99.95% platform uptime 10+ languages and regions supported
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Joy Catchers Nonprofit

Joy Catchers

Many individuals struggled to express themselves, requiring a communication platform that felt safe and non-intimidating.

Services
Software Product Engineering
Impact
80% joygram participation (first 30 days) 65% repeat engagement 30% quarter-over-quarter user growth 50% fewer abandoned messages
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Adgrower Order Portal AgriTech

Adgrower Order Portal

Managing dynamic stock levels across multiple products and growers led to fulfillment errors and customer dissatisfaction.

Services
Software Product Engineering
Impact
50% fewer order fulfillment errors 60% faster payment processing 99.9% delivery accuracy 35% faster grower onboarding
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LaborPro Retail Tech

LaborPro

Retail activities like point-of-sale (POS) transactions lacked standardized timing metrics, leading to overstaffing or understaffing.

Services
Software Product Engineering
Impact
30% improved labor planning accuracy 25% increased workforce productivity 50% reduced manual planning time 3000+ locations with real-time visibility 99.95% platform uptime
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U.S. Lawns Field Service

U.S. Lawns

Field audits and quality assessments varied by franchise, impacting brand reputation.

Services
Software Product Engineering
Impact
40% faster inspection completion 60% more customer feedback submissions 95% issue reporting accuracy 99.9% sync and data access uptime 200+ franchise locations with consistent scoring
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Title Insurance - Skylark Insurance

Title Insurance - Skylark

Retrieving property, party, and reference data from scanned or physical documents was slow and error-prone.

Services
Software Product EngineeringGenerative AI
Impact
60% faster manual document review 35% improved data accuracy 99% document syncing uptime 2x processing volume increase 50% fewer reworks
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Commitment Typing - Skylark Insurance

Commitment Typing - Skylark

Many title-related documents ranged up to 232 pages, making manual review time-intensive and error-prone.

Services
Software Product EngineeringGenerative AI
Impact
70% faster multi-page document processing 95% field-level accuracy 100% data structured in json 2x daily processing capacity increase
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Employment Verification HRTech

Employment Verification

Calling or emailing HR departments for each verification was time-consuming and delayed candidate onboarding.

Services
Software Product EngineeringGenerative AI
Impact
60% faster verification turnaround 80% verifications completed without manual effort 50% reduced follow-up volume 100% verification records automatically logged
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Criminal Background Checks HRTech

Criminal Background Checks

Records were hosted across thousands of court sites in various formats, lacking a unified access point.

Services
Software Product Engineering
Impact
98% checks completed within one hour 80% reduced manual effort 90% improved data extraction accuracy 50+ regional legal frameworks supported 99% crawling and scraping uptime
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Insurance Broker Management System Insurance

Insurance Broker Management System

Client, agent, and policy data were spread across siloed systems, making it difficult to manage at scale.

Services
Software Product Engineering
Impact
50% reduced billing errors 40% improved agent efficiency 70% faster claim processing 100% legacy data migrated 1500+ employees on the unified platform
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Hospital Supply & Automation Healthcare

Hospital Supply & Automation

Vendors required dynamic, rule-based pricing, which was difficult to manage across manual systems.

Services
Software Product Engineering
Impact
40% faster bulk order intake and processing 35% improved vendor engagement 50% fewer order fulfillment delays 100% operational workflows unified
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Reliance Jio Telecom Telecom

Reliance Jio Telecom

Traditional systems, including CISCO's toolsets, were not built to manage multi-stage router installation workflows at such a large scale.

Services
Software Product Engineering
Impact
150000+ routers deployed 10000+ field and backend users supported 60% reduced manual labor hours 6+ years in continuous use
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YouCompli RegTech

YouCompli

Legal and regulatory language lacked actionable clarity, creating delays in implementation and inconsistent outcomes.

Services
Software Product Engineering
Impact
50% less time interpreting new regulations 60% cost savings vs. traditional platforms 100% marketplace templates verified by law firms
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The Lettings Hub PropTech

The Lettings Hub

Referencing and agreement execution were slowed by paperwork and manual communication.

Services
Software Product Engineering
Impact
Read case study
GSI Scout & Designer Field Service

GSI Scout & Designer

Sketching cable layouts by hand or using spreadsheets often introduced human error.

Services
Software Product Engineering
Impact
4+ years in active use
Read case study
GIS Mobile Application - Hybrid App GovTech

GIS Mobile Application - Hybrid App

Manual data collection lacked standardization and often required revalidation.

Services
Software Product Engineering
Impact
400000+ properties mapped within 18 months
Read case study
Matouk App Retail Tech

Matouk App

Sales reps needed faster ways to retrieve customer-specific pricing and generate quotes on the go.

Services
Software Product Engineering
Impact
Read case study
OFAC Sanctions Screening Automation Banking and Finance

OFAC Sanctions Screening Automation

Legacy rules-based fuzzy matching flagged the large majority of alerts as false positives, overwhelming analysts and creating persistent backlog.

Services
Software Product EngineeringGenerative AI
Impact
68% fewer false-positive alerts 100% true-match retention maintained 50% less audit-preparation effort
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FableRun – GenAI Test Automation Retail Tech

FableRun – GenAI Test Automation

Writing and updating test cases by hand could not keep pace with frequent releases, creating a QA bottleneck and delaying delivery.

Services
Test AutomationGenerative AI
Impact
70% less test authoring effort 3x increased test coverage of critical journeys 80% fewer flaky or broken tests
Read case study
Laibel Case Study FMCG

Laibel Case Study

Quality teams compared artwork files against approved copy documents visually, a slow and fatigue-prone process that consumed days per SKU.

Services
Software Product EngineeringGenerative AI
Impact
70% faster artwork review 95% label discrepancy detection accuracy 50% fewer rework and reprint cycles 30% faster time-to-market 100% validation runs in structured audit trail
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FableRun Case Study Software & IT Services

FableRun Case Study

Every release required days of repetitive manual regression testing, delaying deployments and consuming QA capacity that could have gone into exploratory testing.

Services
Test AutomationGenerative AI
Impact
80% less regression testing time 70% reduced test script maintenance effort 90+ automated coverage of critical user journeys 40% fewer defects escaping to production 60% less test creation effort
Read case study
Steno: AI Meeting Notetaker Professional Services

Steno: AI Meeting Notetaker

Consultants spent significant time writing and cleaning up meeting notes instead of doing billable work.

Services
Software Product EngineeringGenerative AI
Impact
70% less time on notes and follow-ups 100% recorded meetings with structured notes 40% improved action item follow-through 100% meeting data kept in-house
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Bits LLM & BitsIDE: Private On Premise AI Stack Software & IT Services

Bits LLM & BitsIDE: Private On Premise AI Stack

Sending sensitive client code and data to external AI services created legal and contractual exposure.

Services
Software Product EngineeringGenerative AI
Impact
60% less recurring ai subscription and api spend 100% ai inference running on-device 30% improved developer productivity
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Claude Code Boilerplate: AI SDLC Accelerator Software & IT Services

Claude Code Boilerplate: AI SDLC Accelerator

Code quality and AI practices varied widely from developer to developer.

Services
Software Product EngineeringGenerative AI
Impact
35% faster feature delivery 100% ai-assisted commits passing automated review 80% less time maintaining team ai setups
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AiHire: AI Native Recruitment Platform HRTech

AiHire: AI Native Recruitment Platform

High applicant volumes meant days of resume reading for every role.

Services
Software Product EngineeringGenerative AI
Impact
70% faster resume screening 50% faster application-to-shortlist time 80% less time writing job descriptions 100% candidates evaluated on logged criteria
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QueryReader: Natural Language to SQL Retail Tech

QueryReader: Natural Language to SQL

Non technical staff could not write SQL for their own questions.

Services
Software Product EngineeringGenerative AI
Impact
80% routine requests handled via self-service 60% less analyst time on ad hoc queries
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Ingestion Hub: AI Document Source Aggregator Insurance

Ingestion Hub: AI Document Source Aggregator

Files lived across email, Google Drive, Dropbox, and databases with no single collection point.

Services
Software Product EngineeringGenerative AI
Impact
80% less manual downloading and re-keying 100% connected sources on a scheduled pipeline 100% collection activity captured in audit logs
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Knowledge Buddy: RAG Knowledge Assistant Manufacturing & Retail

Knowledge Buddy: RAG Knowledge Assistant

Critical information sat in scattered documents and drives that few people knew how to navigate.

Services
Software Product EngineeringGenerative AI
Impact
60% less time searching for information 40% fewer repeated support questions 100% answers with source citations
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Title Search AI: Autonomous County Records Search and Examination Insurance

Title Search AI: Autonomous County Records Search and Examination

Manual searches took hours for each property across multiple government websites.

Services
Software Product EngineeringGenerative AI
Impact
170+ counties automated 47 automated risk checks per search
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AI Batch Record Review for Pharmaceutical Manufacturing Pharma & Life Sciences

AI Batch Record Review for Pharmaceutical Manufacturing

Manual review of batch documents was slow and resource intensive for quality teams.

Services
Software Product EngineeringGenerative AI
Impact
70% faster batch document review 60% less manual qa review 50% less time verifying signatures and checklists 40% faster investigation and review closure
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RMD Almanac: Required Minimum Distribution Engine Banking and Finance

RMD Almanac: Required Minimum Distribution Engine

The required amount changes each year with the balance and the owner's age, and every client needs a fresh, correct answer.

Services
Software Product EngineeringGenerative AI
Impact
100% calculations showing full irs table and math 60% fewer cases escalated to specialists
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