Title Search AI, Benchmark's autonomous title search and examination platform, turning hours of manual county-portal work into a minutes-long, examiner-supervised process.
A leading US based company provides title search and settlement services to title companies, lenders, and law firms.
To produce a title report, examiners had to manually pull ownership, lien, and tax records from dozens of different county government portals.
Each search took hours per property.
Every county website is different, and many use CAPTCHAs and bot protection that block normal automation.
The quality of risk review depended on each examiner, and the only way to grow was to hire and train more title examiners, who are scarce and expensive.
The company delivers Search Reports, Title Commitments, and Current Owner reports for its clients.
For every order, an examiner had to visit county Property Appraiser, Clerk or Recorder, and Tax portals, collect the right records and document images, and check for risks such as open mortgages, liens, and chain of title gaps.
This work was slow, hard to standardize, and difficult to scale.
The company needed automation that could handle inconsistent government websites while keeping examiners in control of judgment calls.
Every operational bottleneck reported was matched to the workstream(s) that resolved it.
Manual searches took hours for each property across multiple government websites.
AI agents navigate county Property Appraiser, Clerk or Recorder, and Tax portals on their own.
Every county portal is different, with no standard interface or data format.
AI agents navigate county Property Appraiser, Clerk or Recorder, and Tax portals on their own.
CAPTCHAs and bot protection block conventional automation, so the work stays manual.
Examiners watch every step the agent takes and can take over at any time for CAPTCHAs or judgment calls.
Risk review depended on the experience of each examiner, so quality varied from person to person.
The platform checks for open mortgages, chain of title gaps, liens, and more, supported by LLM assisted examination.
Document images are pulled automatically, read with vision based OCR, and cross validated against the index.
Growing the business meant hiring and training scarce, expensive title examiners.
Search Reports, Title Commitments, and Current Owner reports are generated in Word and PDF with one click.
Clients place and track orders through a portal with an operator queue, status dashboard, and email notifications.
A full search and report now takes minutes instead of hours per property.
The same 47 risk checks run on every order, so quality no longer depends on which examiner handles it.
Examiners stopped clicking through websites and now focus only on the calls that need human expertise.
The company can take on more volume without hiring and training more examiners at the same pace.
Clients see live order status in the portal and receive email notifications at every stage.
End to end search and report time reduced from hours to minutes per property.
Fully loaded cost per completed search brought under $10.
