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Case studyEstate and Trust Automation System

Modernizing estate and trust administration software to automate document data extraction, form-filling and review for a growing customer base.

Industry
Banking and Finance
Headquarters
United States
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Estate and Trust Automation System
Key Metrics Measured after
rollout
0%
Faster Document Processing
0%
Improved Data Accuracy
0+
Increase in Scalability
Background

An estate administration platform outgrowing manual document review.

Lackner Group provides the 6-in-1 Estate and Trust Administration Software, a robust platform tailored to meet the complex needs of legal and financial institutions.

The platform simplifies estate inventories, fiduciary accounting, tax preparation and other critical processes.

Designed to handle vast amounts of client data and documentation, the system helps streamline workflows for estate and fiduciary management.

With an expanding customer base, Lackner Group aimed to modernize its platform to improve efficiency, scalability and accuracy in handling estate and trust administration tasks.

Background
Banking and Finance
United States
Challenges faced & defined solution

4 real bottlenecks. 4 matching fixes.

Every operational bottleneck reported was matched to the workstream(s) that resolved it.

The challenge

Manual Document Data Extraction

The system relied on manual processes to extract information from diverse sources, including handwritten forms, scanned PDFs, and government records. This lack of automation resulted in inefficiencies, delays, and frequent errors.

Defined solution

OCR and AI-Powered Data Extraction

Advanced Optical Character Recognition (OCR) technology was integrated into the platform to scan and extract data from various document types, including handwritten and printed forms. AI-powered models enhanced the accuracy of data extraction, significantly reducing manual intervention.

The challenge

Inconsistent Data Pre-Filling

The manual pre-filling of forms within the 6-in-1 system was prone to errors, especially when handling multiple document types, leading to inconsistent and unreliable outputs.

Defined solution

Automated Form Filling

Extracted data was automatically mapped to the appropriate fields in the 6-in-1 system’s estate and tax forms (e.g., U.S. 706, U.S. 1041). This automation improved processing speed and minimized errors in data entry.

The challenge

High Reliance on Manual Review

A significant portion of time and resources was spent on manually reviewing and correcting extracted data, slowing down workflows and increasing the risk of oversight.

Defined solution

Review and Edit Control

A manual review and edit feature was added to the system, allowing users to validate and correct pre-filled forms before submission. This ensured data accuracy while maintaining user flexibility for final adjustments.

The challenge

Limited Scalability

As the customer base grew, manual data processing methods became unsustainable, restricting the system’s ability to handle multiple cases simultaneously without overburdening staff.

Defined solution

Scalability Enhancement

Automation enabled the system to handle larger volumes of client cases without requiring additional staff, improving operational efficiency and scalability. The platform became more resilient to growing demands, allowing users to manage complex fiduciary tasks seamlessly.

The Impacts

Real, measurable improvements in speed, accuracy and scale.

Faster Document Processing

Automation significantly reduced document handling and form-filling times, enabling the platform to process cases more efficiently.

Improved Data Accuracy

OCR and AI integration minimized manual errors, ensuring reliable estate and tax form completion.

Increased Scalability

The system efficiently handled a growing client base without requiring additional resources, driving productivity and operational growth.

Enhanced Customer Satisfaction

Clients benefited from faster services with fewer delays, creating a streamlined and reliable estate administration experience

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